TPM: Sizing Up the Right Fit
August 18, 2022
What’s it like to work a customer service job at a regional employer with immediate openings? Students from 716 Ministries/Trocaire and the Service Collaborative of WNY found out through a day spent visiting with hiring managers from Univera, National Fuel, Wegmans, and Independent Health. The tour was part of the Buffalo Niagara Partnership’s Customer Service Talent Pipeline Management Collaborative. Our collaborative also includes ABC-Amega, which currently has remote customer service representatives.
During the tour, students heard first-hand about the companies' hiring criteria and had the chance to interact with Human Resources representatives. This tour provided students with an opportunity to observe the workplace in action and meet potential supervisors and co-workers, providing a unique perspective on each company.
A component of the BNP’s Employ Buffalo Niagara, TPM connects hiring employers to regional job seekers. The one to two-year workshop brings companies with similar job needs together, sharing their common talent pain points, communicating new industry expectations, and addressing long-term needs. The BNP currently hosts three TPM collaborative: Customer Service, Manufacturing and Caring Economy and is launching a fourth focused on the need for commercial drivers in September.
As the TPM Program continues to grow, BNP looks forward to connecting more job seekers to our member companies and the exciting careers being offered throughout Buffalo Niagara.
The Buffalo Niagara Partnership continues to expand the Career Pathways Project as a component of Employ Buffalo Niagara to help connect job seekers to regional careers with tangible growth opportunities. The project was launched in 2021, made possible by a generous grant from the Ralph C. Wilson, Jr Foundation.
The Buffalo Niagara Partnership continues to expand our Employ Buffalo Niagara Talent Pipeline Management (TPM) program, connecting hiring employers to regional job seekers. The Talent Pipeline Management program is a 1-2 year workshop that brings companies with similar job needs together, sharing their common talent pain-points, communicating new industry expectations and addressing
Buffalo Niagara continues to welcome refugees from around the world. Many of our newest neighbors come to WNY with skills and experience and are prepared to become a valuable part of your workforce.
The BNP works closely with government leaders to keep them informed of employer challenges and to advocate for policy that would ease the workforce crisis. The BNP supports legislation that expands access to education and training, makes quality childcare more accessible, removes barriers to workforce participation, and reforms our immigration system to meet our region’s workforce needs.