Member Growth Manager

Reports To: VP, Sales & Marketing

Type: Full-Time, Exempt

About Buffalo Niagara Partnership: The Buffalo Niagara Partnership is Western New York’s regional chamber of commerce dedicated to strengthening the Buffalo Niagara economy by empowering, connecting, and mobilizing the region’s employers.

Role Purpose:

Drive new member acquisition across membership tiers by cultivating leads, managing the full sales funnel, and guiding prospects through the decision-making process. This role focuses exclusively on new member growth, with an emphasis on relationship-driven sales and value-based conversations. Ideal for candidates with a background in financial services or banking who have demonstrated success in consultative sales and business development.

Key Responsibilities:

• Actively source, qualify, and convert leads into new members.
• Utilize sales tools like LinkedIn Navigator and trained AI to support sales efforts.
• Conduct discovery calls, presentations, and consultations with prospective members.
• Build and manage a consistent sales pipeline via CRM and outreach tools.
• Guide prospects through tier options and recommend the best fit based on their goals.
• Collaborate with internals teams on lead generation efforts.
• Provide input to improve member onboarding and conversion workflows.
• Maintain detailed prospect records and status updates in CRM.
• Attend and support BNP and local events or outreach initiatives that drive new member growth.

Ideal Background:

• Experience in financial services, banking, or other consultative B2B sales environments is highly desirable.
• Proven ability to understand client goals, build trust, and deliver appropriate business solutions.
• Familiarity with financial analysis, local business trends, or industry insights is a plus.

Qualifications:

• 3+ years of experience in business development, relationship sales, or B2B service roles.
• Experience working with or selling to small and mid-sized businesses is preferred.
• Outstanding communication and relationship-building skills.
• Comfortable navigating CRM tools and managing a sales pipeline.
• Highly motivated by achieving revenue and membership growth goals.

Success Metrics (KPIs):

• Number of new members acquired (monthly/quarterly/annual goals)
• Tier migration/conversion rate
• Revenue generated from new member sales
• Lead-to-member conversion ratio
• CRM pipeline health and activity tracking

Compensation & Benefits:

· Salary: $50,000- $55,000 per year + bonuses

· Paid vacation and holidays

· Medical, dental, and vision insurance

· Voluntary ancillary benefits

· Flexible work schedule

· A collaborative work environment

· Professional development opportunities

· Access to all BNP virtual and in-person events

Schedule:

• • Monday to Friday

Work Location: In person/ Hybrid

Send resumes to: AScott@thepartnership.org