Residence Inn is the pioneer and leader of extended stay hotel brands with over 700 all-suite hotels on 4 continents. In this Member Spotlight, we caught up with Jacquelyn Leppert, who is the Sales Manager at the Residence Inn Buffalo Cheektowaga.
Q: What is the biggest benefit of being in the region?
A: The revival of Buffalo and Niagara Falls is very exciting for the region and to be part of the transition from a hotel standpoint is amazing. We were once a struggling region and now the redevelopment of the Waterfront and the Growing Medical Campus is putting Buffalo back on the map.
Q: Tell us something about your company that would surprise people.
A: The Residence Inn Brand is Pet Friendly! All Residence Inns welcome pets. However, each individual location determines its own specific pet policies. Some Residence Inns impose pet weight limits and limit the number of pets allowed per stay. My hotel has no breed, limit or weight restrictions for those traveling pet lovers.
Q: What are you most proud of regarding your company?
A: Disasters can strike anywhere and at any time. From house fires to hurricanes and tornadoes, disasters can leave people stranded without a home and in need of aid. The American Red Cross Disaster Responder Program helps people get back on their feet after the unexpected happens. Residence Inn by Marriott was the first official hotel partner of this program in 2013. As an extended stay brand, our hotels are in touch with displaced families all the time. The Residence Inn Brand understand the needs of displaced families and individuals and have the right facilities to help them feel at home as they try to regain stability in their lives.
Q: What’s new with your company?
A: As of December 2016 the Marriott Residence Inn, now touts a presence in all 50 states. The growth milestone underscores the brand’s popularity with customers and the hotel investment community, alike.
Q: What is the best quality of your company employees?
A: If you talk to our employees – or associates, as they’re called – you’ll hear the word “family” often. They stick around through both great and challenging times.
Q: What is the biggest struggle of being a business in the region?
A: Our region’s revival adds to increased hotel demand which correlates to higher room rates than comparable regions. Travelers are surprised that Buffalo is up and coming and many times they have rate or sticker shock. It becomes an education process of both the history and future development of the Buffalo market for business travelers. Likewise, during high demand season summer months -the leisure traveler is familiar with Niagara Falls and not aware of all the wonderful events and festivals. We still need to get the word outside our region.
Q: What is the biggest benefit of being a Partnership member?
A: The member resources, events and staff are amazing. The ability to make contacts in the region is endless! The staff is extremely knowledgeable and is always willing to assist with information that will help your business.
Q: What is your hope for the future of the Buffalo/Niagara business community?
A: The continuation of the revival and getting the word out to the rest of the world!
Q: What is your top future concern for Buffalo’s business community?
A: Attracting new businesses to the region consistently.